Terms And Conditions

Gardeners East Sheen Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners East Sheen provides gardening and related services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company, or organisation that requests or receives services from Gardeners East Sheen.

Services means any gardening, grounds maintenance, garden clearance, planting, lawn care, hedge trimming, landscaping, or related work supplied by Gardeners East Sheen.

Service Visit means any single attendance by our gardeners or contractors at the premises specified by the Customer.

Premises means the garden, land, and any external areas where the Services are to be carried out.

2. Scope of Services

Gardeners East Sheen provides a range of gardening and outdoor maintenance services tailored to the needs of domestic and commercial clients. The exact scope of the Services for each Customer will be set out in the booking confirmation, estimate, or agreed schedule of works.

Any descriptions, images, or examples provided in marketing materials are for general guidance only. They do not form part of any contract and do not guarantee identical results, as every garden and outdoor space is different.

3. Booking Process

3.1 Booking requests can be made through our online contact channels or in writing. A booking is not confirmed until we have provided a written confirmation and, where required, received a deposit or pre-payment.

3.2 When requesting a booking, the Customer must provide accurate information about the Premises, including size of garden areas, access arrangements, parking availability, and any known hazards or restrictions. If on arrival the information provided is materially inaccurate, we may adjust the price, reschedule, or decline to carry out the Services.

3.3 For larger or more complex works, we may need to arrange an initial site visit to assess the Premises and discuss the Customer’s requirements. Any quotation issued following such a visit will be based on the information available at that time.

3.4 Quotations and estimates are normally valid for a limited period, which will be stated when the quotation is provided. After that period, we may revise the quotation to reflect any change in costs or circumstances.

3.5 By accepting a quotation or confirming a booking, the Customer confirms that they have the authority to commission the Services at the Premises and to agree to these Terms and Conditions.

4. Access and Customer Responsibilities

4.1 The Customer must ensure safe and reasonable access to the Premises for our gardeners, vehicles, and equipment at the agreed times. This includes the provision of keys, access codes, or presence on site as agreed when the booking is made.

4.2 The Customer must ensure that the Premises are reasonably clear of obstacles, pet waste, and personal items in the areas where Services will be carried out. We reserve the right to refuse or pause work if conditions are unsafe or unhygienic.

4.3 The Customer is responsible for securing pets and ensuring that children or other vulnerable individuals are kept at a safe distance from the working area while the Services are carried out.

4.4 The Customer must notify us in advance of any underground cables, pipes, irrigation systems, or other hidden services that may be affected by gardening work. We will not be liable for damage to items not drawn to our attention in advance or not visible on a reasonable inspection.

5. Prices and Payment Terms

5.1 Prices for Services will be provided in advance where possible, either as an hourly rate, a fixed fee, or a combination of both. For ongoing maintenance, we may agree a recurring rate based on a regular schedule.

5.2 Unless expressly stated otherwise, all prices are quoted in pounds sterling and are inclusive or exclusive of any applicable taxes as stated in the quotation or invoice.

5.3 We may require a deposit or partial pre-payment for certain types of work, including but not limited to landscaping projects, large clearances, and orders requiring the purchase of materials or plants in advance.

5.4 Payment is due on completion of the Service Visit, or within the time stated on the invoice, unless otherwise agreed in writing. For regular maintenance services, payment terms may be monthly or per visit, as agreed.

5.5 We accept a range of common payment methods. Payment instructions will be provided on the invoice or confirmation. The Customer is responsible for any bank charges or transaction fees imposed by their own bank or payment provider.

5.6 If any sum due is not paid on time, we reserve the right to suspend further Services until payment is received in full and to charge interest on overdue amounts at the statutory rate allowed under UK law.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule a Service Visit by giving us reasonable notice. Unless otherwise agreed, we request at least 24 hours notice for standard maintenance visits and at least 72 hours notice for larger works or projects.

6.2 If the Customer cancels or reschedules with less than the required notice, we reserve the right to charge a late cancellation fee up to the value of the planned Service Visit, particularly where we have incurred costs, allocated staff, or purchased materials.

6.3 We may need to cancel or reschedule a Service Visit due to adverse weather, staff illness, equipment failure, or other circumstances beyond our reasonable control. In such cases, we will offer an alternative date and time as soon as reasonably practicable.

6.4 If we are unable to gain access to the Premises at the agreed time due to issues within the Customer’s control, this may be treated as a late cancellation and a call-out or cancellation fee may apply.

7. Materials, Plants, and Guarantees

7.1 Where we supply materials, plants, or turf, we will use reasonable care to source good quality items suitable for the intended purpose, taking into account the information provided by the Customer and the conditions at the Premises.

7.2 Planting and landscaping outcomes depend on numerous factors including weather, soil condition, ongoing maintenance, and pest or disease activity. While we will use reasonable skill and care when carrying out the Services, we do not guarantee the survival or performance of plants once the work is completed, unless we have expressly agreed a separate written guarantee.

7.3 Any manufacturer or supplier guarantees on materials or equipment will be passed on to the Customer where this is permitted by the supplier, and subject to any terms set by the manufacturer.

8. Waste, Green Waste, and Regulations

8.1 As part of our gardening Services, we may generate green waste such as grass cuttings, leaves, branches, and other vegetation. Our standard service does not always include removal of green waste unless this is specifically agreed and confirmed in writing.

8.2 Where waste removal is included or requested, we will dispose of waste in accordance with applicable waste management and environmental regulations in the UK. Additional charges may apply for waste removal, depending on volume and type.

8.3 The Customer may choose to retain green waste on site for composting or disposal via their own local authority garden waste collection, provided it is stored in a safe and lawful manner.

8.4 We will not remove or dispose of hazardous waste, contaminated soil, controlled chemicals, or any items that require specialist handling or licences. The Customer is responsible for arranging suitable disposal of such materials.

9. Health, Safety, and Conduct

9.1 We are committed to carrying out our Services in a manner that is safe for our staff, Customers, and the public. Our gardeners will follow reasonable health and safety practices and use appropriate equipment for the tasks undertaken.

9.2 We reserve the right to refuse or suspend work if we consider that conditions at the Premises present a health or safety risk, including but not limited to aggressive behaviour, unsafe structures, or extreme weather conditions.

9.3 The Customer agrees to treat our staff and contractors with respect and not to act in an abusive, threatening, or discriminatory way. We may terminate the Services immediately if our staff are subjected to unacceptable behaviour.

10. Liability and Limitations

10.1 We will exercise reasonable skill and care in the provision of the Services. If we fail to do so, our liability will be limited as set out in this section.

10.2 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

10.3 Subject to the above, we will not be liable for any loss of profit, loss of business, loss of enjoyment of the garden, or any indirect or consequential loss arising out of or in connection with the Services.

10.4 Our total liability to the Customer for any single event or series of related events arising out of or in connection with the Services will not exceed the total amount paid or payable by the Customer for the specific Service Visit or project giving rise to the claim.

10.5 We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including extreme weather, accidents, public utility failures, or industrial disputes.

11. Complaints and Service Issues

11.1 If the Customer is dissatisfied with any aspect of the Services, they should notify us as soon as possible, providing reasonable details of the issue and, where applicable, photographs of the area concerned.

11.2 We will investigate complaints in a fair and timely manner and, where appropriate, arrange a revisit or other remedial action. Any request for remedial work must normally be made within a reasonable period after completion of the relevant Service Visit.

11.3 Our obligation in the event of a justified complaint will be limited to carrying out reasonable remedial work or, where this is not practical, offering an appropriate price reduction or refund for the affected part of the Services.

12. Intellectual Property

12.1 Any designs, planting plans, or written recommendations produced by Gardeners East Sheen remain our intellectual property unless otherwise agreed in writing.

12.2 The Customer is granted a licence to use such designs and plans solely in connection with the Premises for which they were prepared. They must not be reproduced, sold, or used for other sites without our prior written permission.

13. Data Protection and Privacy

13.1 We will collect and process personal data relating to Customers in order to manage bookings, deliver Services, and handle payments and enquiries.

13.2 Personal data will be handled in accordance with applicable UK data protection laws. Information will be kept secure and used only for legitimate business purposes, or as required by law.

14. Variation of Terms

14.1 We may update these Terms and Conditions from time to time to reflect changes in law, industry practice, or our business operations.

14.2 The version of the Terms and Conditions in force at the time of the Customer’s booking will normally apply to that particular booking, unless changes are required by law or by mutual agreement.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by Gardeners East Sheen in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

16.3 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and Gardeners East Sheen in relation to the Services and supersede any prior discussions or understandings.