Terms and Conditions for Gardeners East Sheen

These Terms and Conditions set out the basis on which our gardening services are provided by Gardeners East Sheen. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to these terms. They are intended to be clear, fair, and practical for both domestic and commercial clients who use our gardeners East Sheen services for routine maintenance, seasonal work, planting, clearance, pruning, and related outdoor tasks.

These terms apply to all bookings unless we agree otherwise in writing. If any part of these Terms and Conditions is found to be unenforceable, the remaining terms will continue to apply. Nothing in these terms affects your statutory rights under UK consumer law. Our aim is to provide a professional service while keeping responsibilities transparent from the outset.

When a customer requests a service, we may provide an estimate, quotation, or proposed schedule based on the information supplied. A booking is not confirmed until we have accepted the request and issued confirmation by email, text, or another written format. For larger or more complex jobs, we may need to inspect the site before confirming the price or timetable. Any photographs, measurements, or descriptions supplied by the customer must be accurate and complete, as they form part of the assessment used to arrange the work.

Booking Process

Bookings for gardeners in East Sheen are usually made in advance and are subject to availability. During the booking process, the customer should provide details of the property, the type of service required, access arrangements, parking restrictions, and any known hazards. If the service involves specialist tasks, such as tree-related work, hard-to-reach areas, or substantial clearance, we may require additional information before accepting the booking.

We reserve the right to decline or reschedule a booking where the requested work falls outside our usual scope, where the site conditions are unsafe, or where proper access is not available. If the customer asks us to carry out additional tasks on the day, these may be accepted only if time, equipment, and staff availability allow. Any changes to the original request may affect the price, duration, or completion date.

Customers must ensure that the work area is ready before the visit. This includes giving clear access to gardens, lawns, patios, driveways, gates, sheds, or other relevant spaces. If pets, children, fragile items, irrigation systems, ornaments, cables, or hidden obstacles may be affected by the work, the customer must inform us beforehand. We are entitled to pause or modify work if conditions are not as described or if continuing would create an avoidable risk.

Our team will make reasonable efforts to arrive at the agreed time, but all timings are approximate unless we state otherwise. Delays may occur due to traffic, weather, earlier job overruns, or other circumstances beyond our control. In such cases, we will try to notify the customer where practical. A delay does not automatically give rise to compensation unless required by law.

Payments

All prices are stated in pounds sterling unless otherwise agreed. Prices may be given as fixed quotes, hourly rates, or day rates depending on the nature of the service. Unless the quote states that it is fixed, it should be regarded as an estimate based on the information available at the time. If the customer requests extra work, additional charges may apply. Any significant variation to the original scope will be discussed before proceeding where reasonably possible.

Payment terms will be stated on the quotation, invoice, or booking confirmation. In many cases, payment is due on completion of the work unless an invoice arrangement has been agreed in advance. We may require a deposit for larger projects, seasonal bookings, or work involving materials that must be purchased beforehand. Deposits are usually non-refundable where costs have already been incurred, except where a refund is required by law.

We accept payment by the methods stated at the time of booking. If payment is not received by the due date, we may charge reasonable late payment fees and interest where permitted by law. We may also suspend further work, cancel future visits, or withhold materials or documentation until outstanding sums are paid. Any dispute about an invoice must be raised promptly and in writing, but this does not entitle the customer to withhold payment for undisputed amounts.

Gardeners East Sheen is not responsible for bank charges, card fees, or currency conversion costs imposed by the customer’s payment provider. If a payment is reversed, declined, or refunded due to a customer-initiated chargeback without valid reason, the customer may be liable for any associated administration or recovery costs, to the extent allowed by law.

Cancellations and Changes

Customers may cancel or reschedule a booking by giving notice in a reasonable time. For standard visits, at least 24 hours’ notice is preferred. For larger jobs, bespoke projects, or bookings that require reserved labour or purchased materials, a longer notice period may be needed as set out in the quotation. If insufficient notice is given, a cancellation fee may apply to cover lost time, travel, or preparatory costs.

Customer Responsibilities

The customer is responsible for ensuring that the details provided are accurate and that the property can be accessed safely on the agreed date. If the customer is not present, they must make suitable arrangements for access and provide any necessary instructions in advance. We are entitled to treat the booking as cancelled or missed if access is not available at the agreed time and no alternative arrangement has been made.

If the customer asks for changes to the schedule, service specification, or site access, we will review whether the amendment is possible. Any revised arrangement may change the price or completion date. We may also charge for wasted time if the team attends a site where the work cannot proceed because the customer has not prepared the location, provided the wrong information, or failed to grant access.

If weather conditions, safety concerns, or unforeseen site issues make it unreasonable to complete the service as planned, we may postpone the visit or change the method of work. This may include limiting certain tasks, using alternative equipment, or completing only part of the booking. We will act reasonably and keep the customer informed where possible. Refunds or partial charges, if any, will depend on the work completed and the costs already incurred.

In the event that the customer cancels after work has begun, charges may apply for labour already provided, materials used, and any non-returnable items ordered for the job. Where a cancellation results from circumstances outside either party’s control, we will aim to agree a fair outcome based on the work completed and the expenses incurred.

Liability

We will carry out our services with reasonable care and skill. However, gardening work involves natural materials, variable ground conditions, and live plants, so results may be affected by weather, soil quality, existing plant health, pests, disease, drainage issues, or prior maintenance history. We do not guarantee specific growth outcomes, flowering patterns, or recovery rates for plants unless expressly stated in writing.

To the fullest extent permitted by law, we shall not be liable for indirect or consequential losses, including loss of enjoyment, loss of opportunity, loss of profit, or damage arising from delays beyond our control. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

Where we are responsible for loss or damage to property, our liability will be limited to the reasonable cost of repair or replacement, taking into account fair wear and tear, pre-existing defects, and the age and condition of the item. Customers should remove or protect valuables, delicate ornaments, and any items they do not wish to be moved or exposed. We are not responsible for damage caused by hidden defects, unstable structures, underground services, or information that was not disclosed before the work began.

If we supply materials, plants, or equipment as part of a service, ownership may not pass until payment is received in full. The customer must inspect any supplied items promptly and notify us of any obvious faults or shortages within a reasonable time. Natural variation in colour, size, shape, and finish is normal and does not amount to a defect.

Waste Regulations

Garden waste removed as part of a service will be handled in line with applicable UK waste rules and environmental obligations. This may include green waste, branches, leaves, soil, clippings, and other biodegradable material generated during the work. We will transport and dispose of waste only through lawful and appropriate means, including recycling or licensed facilities where required. The customer must not ask us to remove hazardous, contaminated, or regulated waste unless we have agreed in advance and are legally able to do so.

Any waste left on site after completion becomes the customer’s responsibility unless we have agreed to remove it as part of the service. If the customer requests that waste be bagged, stacked, separated, or left in a designated area, this should be confirmed in advance. Additional charges may apply where waste volumes exceed the original estimate or where special handling is required. We may refuse to handle items that are unsafe, unlawful, or unsuitable for normal garden clearance.

Customers are responsible for informing us if the site includes materials that may require special disposal, such as treated timber, asbestos-related items, oils, chemicals, sharps, or electrical goods. If such materials are discovered unexpectedly, we may stop work in the affected area until the issue is resolved. We will not knowingly breach waste legislation or environmental rules in the course of providing gardeners East Sheen services.

Any plants or soil removed during work may be disposed of, reused, composted, or recycled at our discretion unless the customer instructs otherwise and such instruction is legally and operationally practical. We may not be able to remove invasive species, contaminated soil, or restricted materials without specialist arrangements. In those cases, additional terms may be required before the job continues.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the services, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If a dispute cannot be resolved amicably, both parties agree to act reasonably and to consider proportionate steps before commencing formal proceedings.

Gardeners East Sheen may update these Terms and Conditions from time to time. The version in force on the date of booking will usually apply to that booking unless a later version is agreed with the customer. We recommend that customers retain a copy of the confirmed terms for their records. By proceeding with a booking, the customer acknowledges that they have read, understood, and agreed to these conditions.

These terms are designed to support a reliable, transparent, and lawful gardening service while keeping expectations clear for both sides. Where a customer is uncertain about any part of the arrangement, they should ask for clarification before the work begins. Once the service has been confirmed, the booking and associated obligations will be treated in accordance with the agreed terms.